Return & Refund Policy

 

Refund & Return Policy – Switchreps

Thanks for shopping at Switchreps.com – your go-to destination for high-quality rep sneakers. We value your trust, and your satisfaction is our priority. Please review our refund and return guidelines below:

Refund Guidelines

When You Can Request a Refund:
Refunds are eligible within 14 days of receiving your order, provided that the product and box are kept in original, unused condition.

Qualifying Reasons:
Refunds are only available for major issues such as defects in quality or if we’ve made a mistake in sizing.

Returns Policy

Return Window:
Returns must be initiated within 14 days of delivery.

Your Responsibility:
If the return is due to a customer error (like choosing the wrong size), return shipping costs will be covered by you. The product must be unworn, unwashed, and unaltered, with its original packaging intact.

Shipping Instructions:
Please use standard postal services for returning your items. To avoid delays or customs issues, label the package as "used shoes" or "gift".

Other Important Info

  • Shipping Insurance:
    In rare cases where a shipment is stopped by customs (about 1 in 200), we’ll send a replacement pair at no extra cost—you’re covered.

  • Order Cancellations:
    You may cancel your order anytime before it’s shipped to receive a full refund. Once your order has been dispatched, cancellations are not permitted.

  • Refund Options:
    Refunds can be processed via PayPal, Payoneer, or Wise, depending on what works best for you.

  • Return Address:
    Please contact our support team to get the correct return address and further instructions.